• View/Pay Bill
  • Contact
  • Careers
  • New Service Contract
  • Newsletter
  • Safety
Lake Region Electric Cooperative
Pelican Rapids, Minnesota
(800) 552-7658
LREC Logo
  • Customer Service
    • The Customer Service section brings together all the tools and information you need to create and manage your account, monitor your electricity usage, make online payments, and more!
      • View/Pay My Bill - SmartHub
      • Payment Options
      • Energy Assistance
      • Outage Center
      • Outage Notifications
      • View Outage Map
      • Report An Outage Online
      • Contact Us
      • Learn About SmartHub
      • Load Control Notifications
      • Understanding My Bill
      • Rates
      • Request New Service
      • Newsletter: NewsFlashes
      • CEO Message
      • Update Contact Information
  • Products & Services
    • Packed with information about the services your electric cooperative offers, our Products and Services area helps you with managing your home energy. With a wide variety of options ranging from geothermal to solar to
      • Solar Programs
      • GoWest Solar
      • Community Solar
      • Residential Standby Generator Systems
      • Off-Peak Space Heating
      • Off-Peak Water Heating
      • Air Source Heat Pumps (ASHP)
      • Natural Gas: Lake Region Energy Services
      • ChargeWise Electric Vehicle
      • Ag & Commercial Energy Grants
      • Renewable Energy Interconnection
      • Rebates, Loans, & Tax Credits
      • EASY-PAY
      • EnergyWise MN Store
      • Security Lights
  • Your Co-op
    • Stay updated on the latest news and events going on with your cooperative. Learn about Lake Region Electric Cooperative—from our service area, mission, and community programs.
      • Mission & Vision
      • Energy Sources
      • Wind-Solar Hybrid Project
      • Lake Region Community Storage
      • Careers
      • Cooperative Governance
      • Board of Directors
      • Annual Meeting
      • District Meetings
      • Designated Voter
      • Financial Summaries
      • Articles of Incorporation and Bylaws
      • Election Information
      • Operation Round Up
      • Capital Credits
      • Capital Credits FAQs
      • LREC Veteran Lineworker Scholarship
      • News & Events
      • News
      • Great River Energy Newsroom
      • Inflation Reduction Act (IRA)
      • Energy Forum
      • Safety
      • Safety Articles
      • Vegetation Management
      • Electric Industry
      • Economic Development
      • Privacy Policy
      • Statement of Nondiscrimination
      • Our Videos
      • Member Guide
  • Forms & Resources
    • Find every form you need in our comprehensive Form Library. Find qualified contractors and view load management resources. Contractors can access valuable information in our Contractors section.
      • Forms & Information Library
      • Operation Round Up Sign Up
      • New Service Application
      • Transfer of Service
      • Virtual Member Advisory Committee
      • Contact Us
      • Contractor Resources
      • Program & Resources Guide
      • QI A/C & ASHP Contractors
      • Today's Load Management
      • Search

Energy Assistance

  1. Home
  2. Customer Service
  3. Payment Options
  4. Energy Assistance

Energy Assistance Program

Find help paying your electric bill when times get tough.

The Energy Assistance Program is designed to assist income eligible households with the cost of energy/heating their homes. The EAP is federally funded through the U.S. Department of Health and Human Services.

Grants are available for the following:

  • Renters or homeowners
  • Households with income at or below 50 percent of the state median income
  • Eligibility is based on household size, income, fuel type, and energy usage

Visit the Energy Assistance Program website to learn more and apply or contact one of the agencies listed at the bottom of this page.

 

Cold Weather Rule

The Minnesota Cold Weather Rule (MN Statute, Ch. 235, Sec. 216B.097) protects residential utility customers during the cold winter months. Under this rule, your electric service will not be disconnected from October 1st through April 30th because of non-payment provided you meet ALL following conditions:

  • You declare an inability to pay.

  • Your total household, not individual, income is less than 60% of the state median income. You must provide the necessary documentation to support this condition.

  • You enter into and make reasonable timely payments under a payment agreement that considers the financial resources of the household.

  • You receive referrals to energy assistance, weatherization, conservation, or other programs likely to reduce the customer’s energy bills.

If you do not meet all of the above conditions, then you do not qualify for the winter shut-off protection. However, you still can continue to receive electric service if you call us to make a mutually acceptable payment arrangement.

Residential customers who cannot qualify for winter shut-off protection and who cannot pay their full bill may make special payments over an extended period of time. To arrange for scheduled payments, call (800) 528-2392 (toll free) or (800) 498-6116 (toll free), or (218) 863-1171.

MN Cold Weather Law Inability to Pay Declaration

FINANCIAL ASSISTANCE AGENCIES

West Central MN Communities Action, Inc.

411 Industrial Park Boulevard, Elbow Lake, MN 56531
Toll-free: (800) 492-4805, Phone: (218) 685-4486, Fax: (218) 685-6741
Office Hours: Mon.-Fri. 8:00-4:30

Otter Tail-Wadena Community Action Council

Main Office: 109 S Walker Avenue, New York Mills, MN 56567
Satellite Office: 125 W. Lincoln Avenue, Suite 4, Fergus Falls, MN 56537
Toll-free: (877) 256-7249, Direct: (218) 385-3333, Fax: (218) 385-4544
Office Hours: Mon.-Fri. 8:00-4:30

Mahube Community Council

Main Office: 1125 West River Road, Detroit Lakes, MN 56502
Toll-free: (888) 458-1385, Direct: (218) 847-1385, Fax: (218) 847-1388
Office Hours: Mon.-Fri. 8:00-4:30




View & Pay Bill View Outage Center

Customer Service

  • View/Pay My Bill - SmartHub
  • Payment Options
  • Outage Center
  • Contact Us
  • Learn About SmartHub
  • Load Control Notifications
  • Understanding My Bill
  • Rates
  • Request New Service
  • Newsletter: NewsFlashes
  • CEO Message
  • Update Contact Information

Contractors

  • Contractors Resources
  • 2021 Program & Resource Guide
  • Water Heaters
  • Steffes Heaters

Common Forms

  • Application for New Service
  • Transfer Existing Service
  • Load Management Application
  • Authorization to Reconnect Service

Quicklinks

  • Report An Outage Online
  • Career Opportunities
  • Load Control
  • Operation Round Up
  • Gopher State One Call
  • QI A/C & ASHP Contractors
  • Economic Development
  • Our Recent Videos
  • Renewable Energy Interconnection

Otter Tail Lake Country Association badge.


LREC is an equal opportunity provider and employer.

A Creative Culture website.
© 2025 Lake Region Electric Cooperative