Knowing Your Primary Phone Number Helps Us Keep You Updated

As more and more people decide to drop their landlines and opt for only cell phones, it is important to contact Lake Region Electric Cooperative and provide us with your new primary phone numbers.

“Having incorrect phone number data causes problems with our automated planned outage notification calls,” explains Cheryl Kvidt, Customer Service Team Lead at LREC. “Correct phone number information also is identified by our outage program, so it speeds up the outage reporting process.”

When calling to report an outage, if the number you use is in LREC’s system, the outage management system is able to automatically recognize who is calling. This leads to quicker deployment of line crews, faster repair time, and shorter outage duration. It is also important to keep the cooperative up-to-date with your current email address.

To update your primary phone number or email address, please call the office, email LREC, or fill out your updated information on the back of your bill stub. You can also update your information online on our Update Contact Information page.